Design Researcher

Location: Toronto, ON (Hybrid)

Contract Length: 12 Months

About Design Research:

Our goal is to become our industry’s leader in exceptional digital experiences. To get there, we’re putting strategy, research, design principles, and technical innovation at the centre of everything we do. But we need exceptional digital professionals, like you, to bring our process to life.

What will you do?

We want every point of contact with our clients to feel important to them. That’s where you come in. Design researchers shape the experiences we create through each of our digital products.

You’ll work with a cross-functional group of designers, product managers, and developers. Embedded in a product, journey, or channel, you will identify upcoming decisions that need research inputs, propose methodologies, carry out fieldwork, analyze, and socialize the implications.

We believe that research is not to be a silo or a black box that outputs 'insights'; if you believe this as well, we can achieve this together by working closely with the rest of the team to ensure they are participating along each step of the way.

What you would work on

Design Research Strategy

• Build relationships with key stakeholders within and outside of the design team
• Support designers and business stakeholders in prioritizing potential research activities
• Develop research fieldwork approaches (moderated or unmoderated) which address business and design objectives

Research and Testing (Execution, Synthesis, Analysis):

• Develop research activities to evaluate prototypes, improve understanding of current context, or generate new understanding of changing user needs
• Moderate live sessions with users and people covering high-complexity or sensitive topics
• Communicate core themes and implications from your research activities to the design team and other stakeholders
• Design and facilitate ideation sessions and collaborative work activities

What’s in it for you

• You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
• You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader.
• You’ll work with a team that’s pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve.
• You’ll help to shape Design Research as a practice at and, by example, with your peers around the globe.

What do you need to succeed?

Must-have

• BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
• A minimum of 3 years of experience in research
• Technical understanding of design research theory / design research tools
• Working knowledge of a variety of design research methodologies
• Experience working on cross-functional teams

Nice to have

• MA/MS degree or certification in Psychology, Anthropology, Sociology, Information Studies, Design (e.g., interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
• Appreciation for the potential of 'design thinking'
• Experience working within a large organization and within an agile environment
• Experience contributing to the launch of a digital product

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com



#FIN24

#LI-VM1