About Yami:

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List.”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Summary:

As a fast-growing e-commerce company, our fulfillment network delivers thousands of packages to Yami customers every day. We are seeking a Senior Warehouse Operations Manager to lead the launch and ongoing operations of our new fulfillment center in Toronto. You will be responsible for the day-to-day operations of the entire facility, ensuring safety, quality, productivity, and efficiency.

This role is both strategic and hands-on. You will drive the initial site setup, establish high-performance teams, and implement operational plans that meet business goals in the most cost-effective manner. You will have significant leadership responsibility over multiple teams and warehouse functions within a highly collaborative environment.

Essential Job Responsibilities:

Safety & Compliance:

• Lead efforts to maintain a safe, clean, and compliant working environment in accordance with company policies and Ontario regulations, including the Occupational Health and Safety Act (Ontario)
• Ensure compliance with the Employment Standards Act, 2000 (e.g., hours of work, overtime, rest periods)
• Establish and reinforce safety policies, procedures, and training programs to promote a safety-first culture

Fulfillment Center Operations

• Oversee all aspects of fulfillment center operations, including inbound/outbound logistics, inventory management, productivity, quality, scheduling, and maintenance
• Ensure operational targets are met while delivering a high-quality customer experience
• Maintain high standards of inventory accuracy and operational reliability
• Planning, Budgeting & Cross-Functional Collaboration:
• Manage budget planning and cost control initiatives
• Partner closely with HR and Supply Chain teams on headcount planning, workforce forecasting, and S&OP execution
• Conduct regular staff meetings, headcount reviews, and operational planning sessions to support scalability and business growth

Team Leadership & Development

• Build, lead, and develop a high-performing warehouse organization, including supervisors and frontline employees
• Implement performance management processes, including goal setting, feedback, and performance reviews
• Drive training and development programs to enhance team capability, engagement, and retention

Process Optimization:

• Collect and analyze operational data; monitor KPIs on an ongoing basis
• Utilize Lean Manufacturing, Six Sigma, DMAIC, and Kaizen methodologies to identify root causes and implement process improvements
• Drive initiatives to increase efficiency, reduce costs, and eliminate defects and waste
• Lead large-scale improvement projects to optimize systems, workflows, and overall warehouse performance
• Education: Bachelor’s Degree in Logistics, Engineering, or Supply Chain Management (Advanced degree preferred).
• Experience: 5- 8+ years of management experience in warehouse, manufacturing, distribution, or e-commerce supply chain operations.Leadership: Proven experience leading large, diverse, multi-shift teams (30–200+ employees).
• Technical Skills: Expertise with Warehouse Management Systems (WMS), performance metrics, and continuous improvement tools
• Analytical Ability: Strong problem-solving skills and the ability to extract and analyze data to make data-driven decisions.
• Communication: Effective interpersonal, oral, and written communication skills.
• Bilingual in English and Mandarin
• Local Expertise: Deep understanding of Canadian/Ontario warehouse safety regulations (OHSA) and labor laws (ESA) is required.
• Availability: Ability to work a flexible schedule, including evenings and weekends, to meet business requirements
• Status: Must have legal status to work in Canada (No sponsorship).

Compensation Transparency: The anticipated salary range for this role is $85,000 – $115,000 CAD per year. Final salary offers are determined based on a variety of factors, including the candidate’s specialized experience, skill set, and existing professional network in the local market.

Accessibility & Inclusion: Yami is an equal opportunity employer committed to diversity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Yami will provide accommodation to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate, please inform our team of the nature of any accommodation(s) that you may require.

AI Disclosure & Transparency: All final hiring decisions, interviews, and candidate evaluations are conducted by our human recruitment team. We ensure that our use of technology supports, rather than replaces, fair and equitable human judgment.Work Authorization: Applicants must be legally authorized to work in Canada at the time of application. Yami does not provide visa sponsorship or relocation assistance for this position.

Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $80,000.00-$125,000.00 per year

Education:

• Bachelor's Degree (required)

Experience:

• Warehouse: 5 years (required)
• inbound/outbound logistics: 5 years (required)
• Inventory management: 5 years (required)
• Process Optimization: 5 years (required)
• Team Leadership: 5 years (required)

Language:

• Chinese (required)
• English (required)

Work Location: In person