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      EF Education First

      Engaged Employer

      EF Education First reviews

      Free apartment and activities, but poor management and low pay - Resident Advisor EF Education First Employee Review

      1.0
      May 25, 2026
      Resident advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free apartment, opportunities to meet people, and involvement in activities and events.

      Cons

      Compensation did not reflect the workload or level of responsibility expected from staff. Employees were expected to take on additional duties without additional pay. Hours were reduced with little notice while expectations and workload remained the same. Management communication and support were inconsistent, which created unnecessary stress and made the role more difficult than it needed to be. Workplace culture often felt unsupportive, and staff concerns were not handled professionally or constructively.

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      5.0
      Apr 22, 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF Education First Response
      1mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
      4.0
      Jun 2, 2026
      Tour leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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