Marshalls reviews

3.4

58% would recommend to a friend

(7,618 total reviews)
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Ernie Herrman

55% approve of CEO

48% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Apr 4, 2014
Recommend
CEO approval
Business Outlook

Pros

I met some AMAZING people there who I still call friends today. You get a 10% discount... (but I believe that's a low benefit considering all the work we do for the company) I guess it's better than nothing. There are lots of things to be done so it makes your shift go by quickly.

Cons

Where do I begin? Every day is chaotic. New associates are trained poorly, which makes senior employees have to work three times as hard to help compensate, and as a result we are yanked in every direction by managers and supervisors every second... resulting in assignments not being completed. Whenever a Supervisor position is available management will always hire from outside sources, and it is frustrating that your supervisor (who gets paid a LOT more than us minimum wage associates) is not fully aware of policies and you in turn have to 'inform' them... in most cases associates are left to train new employees at minimum wage salary. Several associates are hired as part-time and yet a majority work full-time hours without receiving benefits. Past associates were granted raises when they were promoted to full-time, while others who later took their positions were not given one. When I was hired at store open I was paid $10.25/hr, and later got a raise $10.45 after a year of service. Within that year new hires received a starting salary of $10.75, while all the associates who remained from store opening continued to be paid at their 'raise' and expected to train the new hires that were getting paid MORE than us! Over a period of time resentment began to grow... resulting in many associates walking out during their shifts and people no longer showing up never to be heard from again...

3.0
Dec 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Good company culture and values, you can learn exactly what sales are at Marshalls. Good starting for students and first job.

Cons

VERY POOL TRAINTINGS FOR NEW ASSOCIATES! The manager just tells you what you should do when you find someone wants to steal in the store at the first day, then you have to guess the next step. Low salary but overloaded work.

1.0
Oct 4, 2020

Toxic workplace

Recommend
CEO approval
Business Outlook

Pros

Sometimes they give free foods Occasional nice people and or customers OK products

Cons

Bad managements Rude coworkers Poor associates discount Racism and sexism in the workplace Favouritism Stressful and toxic environment Micromanaging and blame games Different standards for different employee (dress code, work ethic ETC).

Viewing 1 - 3 of 7,618 Reviews

Glassdoor has 7,832 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.