Research
The Link Between Glassdoor Reviews and Customer Satisfaction
Daniel Zhao
Chief Economist at Glassdoor | Aug 7, 2019
This visualization shows the link between employee and customer satisfaction across industries. Some industries like retail, food services and travel & tourism have a stronger relationship between employee and customer satisfaction due to the frequency and depth of employee-customer interactions. By contrast, the connection between employee satisfaction and customer experience is weaker in industries like manufacturing and information technology, in which customers rarely interact with employees.
To learn more about our research on the link between employee and customer satisfaction, see our full study here.
Daniel Zhao
Daniel Zhao is Chief Economist at Glassdoor. On Glassdoor's Economic Research team, he has conducted research using Glassdoor's unique data on a variety of topics affecting job seekers and employers ranging from the health of the job market to pay transparency to employee engagement & retention. His work has been cited in publications like the New York Times, the Harvard Business Review and more. Prior to joining the Economic Research team, he also worked on improving the user experience for Glassdoor’s consumer jobs product and mobile app. He holds a bachelor's degree in applied mathematics and economics from Harvard College.
Tags:Labor MarketReviews
