I applied online. The process took 5 days. I interviewed at CIBC (Richmond Hill, ON) in Oct 2024
Interview
The in-person interview took around 30 minutes. They mainly focused on customer service and asked many behavioural questions under different situations that might occur at the bank, especially when dealing with angry customers.
Interview questions [1]
Question 1
What would you do if a customer asked you a question that you are unfamiliar with?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc