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      Coinbase

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      Customer Support Analyst Interview

      Nov 2, 2018
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 6 weeks. I interviewed at Coinbase in Oct 2018

      Interview

      3 hangouts interviews followed by final face to face interview. In total, spoke to 7 people (6 managers and 1 recruiter). The process was not difficult, interviews were conversational and everyone asked the same questions. HR focused on company values questions. Quick follow up at the end of each interview. However, the process was too long and, all in all, I felt like I wasted my time. I was told only at the final stage that they were looking for someone having more experience and more passion for Crypto/Coinbase. This is something they should have assessed during the first interview, not after 4+ weeks. Also, is not clear how they assess experience (no skills review, no tests ...). All in all, l felt like Yes/No were based purely on managers feelings/guts.

      Interview questions [1]

      Question 1

      What do you know about crypto? Why Coinbase? What do you do for fun?
      Answer question
      1

      Other Customer Support Analyst Interview Reviews for Coinbase

      Customer Support Analyst Interview

      Nov 21, 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Coinbase in Jul 2017

      Interview

      Interviewed with HR on 2 separate occasions. I was later invited for 3 separate back to back interviews with management and an analyst. Very professional with a laid back vibe. Everything was done remotely as this was a remote position.

      Interview questions [1]

      Question 1

      On average, how many support tickets do you get through on a daily basis?
      Answer question
      8

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