LifeWorks Customer Service Representative CSR interview questions
Updated Nov 22, 2025
based on 6 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
60%
Applied online
Applied online
20%
Employee Referral
Employee Referral
20%
In Person
In Person
Interview search
6 interviews
Viewing 1 - 5 of 6 Interviews
LifeWorks interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at LifeWorks with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at LifeWorks overall takes an average of 18 days.
Common stages of the interview process at LifeWorks as a Customer Service Representative CSR according to 4 Glassdoor interviews include:
Drug test: 25%
Phone interview: 25%
Other: 13%
One on one interview: 13%
Presentation: 13%
Group panel interview: 13%
Here are the most commonly searched roles for interview reports -
it was a phone interview from hr and asked lots of questions regarding your resume. lasted around 20 minutes. then the second interview with customer service team lead, which included some customer service skill questions.
Interview questions [1]
Question 1
what would you do if someone in stress ask for help over the phone
I applied online. The process took 2 weeks. I interviewed at LifeWorks (Toronto, ON)
Interview
Highly organized recruitment process. All steps are clearly laid out and information passed on in a timely manner. I was informed prior as to whom I'd be interviewing with which helped prepare for the interview
Interview questions [1]
Question 1
They ask you to role play on the spot with a given scenario
I applied online. The process took 3 days. I interviewed at LifeWorks (London, ON) in Aug 2019
Interview
Transparent but positive image of company. I appreciated the amount of information provided during the interview as I was interviewing them as a company as well as the role on whether it was well suited to me as well.
Interview questions [1]
Question 1
Difficult situation with a superior and how I handled it