I applied through other source. The process took 2 weeks. I interviewed at Long & McQuade (Winnipeg, MB) in Apr 2022
Interview
Really friendly people and always two people conducting the interview, more of a friendly group setting but professional. Very good culture and focused on customer engagement and service. Very nice place to work
Interview questions [1]
Question 1
If the warranty just expired on a product do you honour it?
I applied online. The process took 1 week. I interviewed at Long & McQuade (Toronto, ON) in Jun 2022
Interview
There were 2 interview sessions, that were fairly straightforward. Questions were fairly standard for both retail and music, the first interview focusing on your previous work history and a brief rundown of the culture of Long & McQuade, and the second interview focusing more on the practical scenarios and the day-to-day operations. During the first interview, was immediately contacted for the second interview no less than an hour after leaving the building, so both interviews occurred within the same week. Was informed about the results of the hiring process about 3-4 weeks after the second interview, which was explained by the hiring managers in advance.
Interview questions [2]
Question 1
A customer comes in to return an item, but does not have the receipt. They claim to have purchased it online/received an email about the purchase. What do you do?
I applied in-person. The process took 3 days. I interviewed at Long & McQuade (Markham, ON)
Interview
The interview was very professional and straight forward. I talked about experience with music, the store, and what I was looking for in the job. Also asked me what I would do if I was store manager.
