It was only 30 minutes and they have you do a role play call. They you give you some information to read and then have you respond like you are speaking to the customer.
Screening with basic availability questions and then an interview with the hiring manager, mostly talking about previous experience. A quick role play to see the fit. Received an offer a couple of days after.
The interview process was very positive & well-organized. It started with a phone screening and an in-person interview with the hiring manager. The Hiring manager was very friendly and asked insightful questions that allowed me to share my customer service experience and problem-solving skills.
Interview questions [1]
Question 1
They asked me how I would handle angry/upset customers & Whether I had any experience in taking calls.