The hiring process at REI takes an average of 11 days when considering 3 user submitted interviews across all job titles. Candidates applying for Retail Sales Associate had the quickest hiring process (on average 1 day), whereas Customer Service Specialist roles had the slowest hiring process (on average 21 days).
Group interviews were friendly and well managed. Staff were kind and understanding. Good and thoughtful interview process. I appreciate the relaxed atmosphere at the store and when speaking with the interviewers.
I applied online. The process took 2 weeks. I interviewed at REI (Fresno, CA) in Aug 2022
Interview
Preliminary video recorded interview, in person interview. Started working about 2 weeks after accepting position. Very easy, fairly easy process and basic interview questions. Team was Very communicative through the process.
I applied online. I interviewed at REI in Apr 2026
Interview
Online interview. After viewing question, you get 30 seconds to think and then must record an answer. You get 2-3 min per answer. If not satisfied with your first recorded answer, you have two more chances to re-record, and can then choose which of the three recordings you wish to submit. Five questions total. After this video interview, you may be offered a virtual or in-person interview with real people.
Interview questions [1]
Question 1
Tell us about a time you made adjustments to your department/store/shop to increase customer satisfaction, how you recognized the opportunity, created your plan, and measured its success.