WTW Customer Service Representative interview questions
based on 44 ratings - Updated Apr 3, 2026
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Very positiveinterview experience
How others got an interview
48%
Applied online
Applied online
27%
Staffing Agency
Staffing Agency
9%
Recruiter
Recruiter
9%
Employee Referral
Employee Referral
6%
In Person
In Person
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WTW interviews FAQs
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at WTW overall takes an average of 25 days.
Common stages of the interview process at WTW as a Customer Service Representative according to 1 Glassdoor interviews include:
Phone interview: 33%
Background check: 33%
Skills test: 33%
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2 interviews. One with HR Rep and 2nd with a hiring manager. Overall great experience. Several situational questions. Process was fairly quick. Both people I interviewed with were really helpful, friendly, and easy to interview with.
Only three interviews all together. It was clear why I wasn’t selected but seems like a decent company that still allows WFH. I met with someone over the phone then transitioned to zoom interviews. Meeting with two people at a time from the team.
Applied online and was shortlisted.
Followed up by a telephone interview. The process was very smooth and didn’t take long for them to get back.
I was giving more interviews around same time
So I accepted another offer.