AO reviews

3.0

49% would recommend to a friend

(792 total reviews)
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John Roberts

51% approve of CEO

45% positive business outlook

AO has an employee rating of 3.0 out of 5 stars, based on 792 company reviews on Glassdoor which indicates that most employees have an average working experience there. The AO employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

792 reviews
3.0
Apr 14, 2022

Was promised more…

Recommend
CEO approval
Business Outlook

Pros

Decent commission rates Flexible schedule

Cons

Less leads than promised Less money than promised

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AO Response
4y
Hi, thanks for reviewing AO. We do all we can to keep an eye on the market and make sure we’re rewarding our AOers fairly, so it’s great to hear that you think we’re hitting the mark on commission. We’re really happy you’ve mentioned our approach to flexible working too; all our AOers are important to us, so we try to give great benefits and flexibility that helps everyone. Regarding money, we feel that we're very open about how much our sales teams can earn with salary and realistic OTE fully disclosed. Thanks - AO.
2.0
Feb 28, 2022

Absolute Shambles

Recommend
CEO approval
Business Outlook

Pros

Dev teams have a lot of leeway in choosing how to implement solutions AWS and Cloud are central to their technical strategy Flexibility in working times, managers don't clock-watch Until recently there were some great people to work with

Cons

AO Tech has been suffering brain-drain since mid-2021, with developers at all levels leaving for salaries that AO is unwilling or unable to match. This had already left a lot of teams in a situation where they were struggling to keep the wheels spinning, so for that to be followed up by a large round of surprise redundancies felt something like corporate-suicide. Certain pet-projects of senior management have been pushed through regardless of the impact they have on product roadmaps, the most recent example of which has been handled so poorly that literally nobody charged with implementing it have any belief in the project itself. Major tech debt, in both software and infrastructure, are a ticking timebomb that senior management keep their heads stuck in the sand about. AO embraces both shift-left and shift-right, pushing pretty much everybody's responsibilities onto developers. Developers waste a ridiculous amount of time investigating non-technical issues because first-line application support is practically non-existent. Being on your team's on-call (OOH) rota is essentially compulsory, has expectations on your availability that could be argued makes it working-time (15 min response time, 24/7), and has such poor pay that it's actually insulting.

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AO Response
4y
Hi, thank you for this feedback. We're glad you're a fan of our people and approach to flexible working. The past few years have been peppered with valuable lessons and we'll continue to work with teams to ensure we are aligned overall with a view to communicate a clear strategy and roadmap to the teams. All the best - AO.
3.0
Dec 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Free snacks, good canteen and excellent colleagues, who really know their stuff. I've learnt more from them in my position than I have in a long time. Unfortunately these pros are largely overshadowed by the cons.

Cons

-Biggest for me, undervalued staff. Members of the team are paid well below market value for the skillsets they possess and there's basically zero chance to have this negotiated, as the company employs a blanket policy in regards to raises. If you haven't been singled out for a raise, tough luck. - Management is reactionary and doesn't seem to plan properly. They see something they think is cool, instantly declare to clients that "we do it better" then expect their teams to produce something that would take any other company months to get looking amazing in a matter of weeks; sometimes days, often with scattered feedback from upper management and last minute, major changes. That's if it gets through the seemingly dozens of sign offs it needs first, of course. -A lot of carrot on a stick tactics when it comes to progressing in your career. I've been here for over two years, and in that time have seen little if any opportunity to progress beyond a Junior position. And any time it's brought up, the answer I get tends to dance round the issue, with vague promises of "looking into it" or "feeling you're not quite ready". It feels like a rather cheap, dirty tactic, with comments often seeming to be personal rather professional. I was told in one meeting that a reason keeping me from progressing was "I sometimes come in looking like I don't want to be there." - Can't decide what image the business wants to project This one is definitely a little more subjective and probably unique to the department I work in but there seems to be some serious confusion in how they want to present themselves as a business. In some areas, they go for a sleek, no nonsense, up market look, in the style of John Lewis for example. In others, they do the complete opposite; portraying themselves as a fun, "off the wall" startup (think Innocent Smoothie) While neither are bad things per se, they should stick to one and really push it. As it is right now, neither works as well it could for the business as a whole. Sick pay - Sick pay is only awarded if you're off for three days or more and have a note from your GP. So even if you have a GP's note, if you're off for less than 3 days, bad luck, no sick pay for you. I had tonsillitis earlier this year, but was hesitant to take time off because my already meagre salary meant I'd be very stretched in my next pay packet. In the end, I took two days off, got a note from my GP and still lost out on pay. Not ideal. And if anything this might encourage people to take MORE time off, defeating the purpose of making sure people are off as little as possible.

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AO Response
7y
Thank you for your review It’s always disappointing to hear if someone feels they aren’t having a positive experience working here at AO, because we genuinely do everything we can to do to make our people happy. We have designed remuneration in reflection of the added benefits the team gets to try and remain consistent and fair. We are always relentlessly striving to find a better way so if we can improve this we will. We have a commitment to promote from within whenever possible and over 85% of opportunities within the department have been filled internally since the team was set up. We recruit and promote against our values and we can’t apologise for that. A person needs to displays these values as well as being great at what they do in order to be promoted. We would always suggest speaking to a senior member of your department to give your feedback as this is always the best way to let us know how you feel. All the best! AO
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