I found the survey scripts often poorly written causing me to improvise or sound like a fool to strangers. Which is against what they need as everyone must be the same so it's important to do it subtly. I doubt they even role played the script as it was so full of grammar issues and clunky question formulas. So many little things would improve workflow got ignored, I have no idea who wrote them but think they should find another line of work to be honest. I was very disappointed with the scripts as so many respondents would tell me how dumb they thought a question was (I agreed but did not voice it) replying the standard "I am sorry but I must read this survey as is" and continue on. Which was verbatim advice I got while training. Their feedback system is really an internal one for management yet they post it for the entire staff. If you 'failed' at a category it was marked in a red percentage giving you no reason on why/how/when etc so no way to improve.
They would assign hours and cut them short, which makes sense since it's a project by project thing but that just sucks for an employee. The craziest thing I think was how they would be like "okay we need to push to finish X amount to finish the project." So you would work your heart out and the reward turned out to be less money for you. The would get the project complete and have nothing left so send everyone home early without pay. The question being, why did I bother then? Good for the company, absolutely, but good for the employee - not at all. Either way it will burn you out pretty quickly. Essentially your reward for working hard was to end early without pay.
Also there is the standard corporate "feel free to ask questions" line which isn't really the case or truth. Something may not be clear to you so you want to ask, but they get real touchy if it's perceived to have been asked before or in some obscure document you had no idea existed, so you learn not to ask questions. I think the problem maybe some employees are cretins so they are frustrated resulting in the intolerance so its understandable. After a few weeks of getting burned I learned it's better to keep to yourself and avoid any comments at all times. I assumed if you made a mistake they will let you know - otherwise don't worry or care. A typical good shift would be "hello" and then "goodnight." I often found myself writing comments on things to say which was deleted instead of sending, must've been a form of therapy as I found it was pointless to provide feedback. A couple times I was upset and wrote something that I reflected later "what would the point be?" so I didn't bother. When I did send them I always regretted it. Better for you to be silent and to move on.
I stopped working the last few months not by choice, but because they don't have hours for projects. I don't know how or why they got into that situation, but it's been at least two months since I had a paycheck before I had to quit. I am really glad I almost recruited a friend who has a family to support and would of been screwed leaving his job for this one. This is a better job when they have the hours. I really regret not quitting earlier and putting my faith into the company, made my life much harder than it needed to be by trusting in them.
Pro tip: don't get a printer - I did for this job as it was 'required' but I never used it. They talk about getting hard lines but they won't know if you don't. I did set up hard lines and regret that too, as I tested it out for two weeks and they had no clue I wasn't using a hard line. I went back to hardline simply because I spent the money and went thru the effort of installation. Their argument against not using hardline is silly and a fallacy.
The biggest problem is the really poor server they use for voice chat. They demand you use a hardline phone yet you plug into a VOIP service which is so poor you have to YELL A LOT. Common complaint was "you sound like you are far away in a tunnel." I went threw $160 worth of different headsets to figure it wasn't me.
I know I can continue but I will stop now, please note I am not bitter at all. Just very disappointed.
Fun tip: lots of people do the featherbrained Seinfeld telemarketing joke like its fresh - best thing to do is think of how to respond a head of time. People rarely do but sometimes ask you how are you doing so reply with 'living the dream' and your call will likely be pleasant. Don't let the jerks get to you on the phones.
