Assurant reviews

3.5

62% would recommend to a friend

(3,064 total reviews)

Keith Demmings

76% approve of CEO

58% positive business outlook

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Oct 9, 2013

Not Very Fulfilling

Recommend
CEO approval
Business Outlook

Pros

I worked at Assurant for 9 years.......there used to be many pros, such as functions, rewards, etc but they steadily disappeared over the years, not just for me (who was a stellar employee) but for everyone, except for management of course.

Cons

No room for advancement and favoritism: If you weren't friends with management, you didn't get promoted. As with many large companies, you had to apply for another position if you were interested in it. They didn't base it on what type of an employee you were and how well you did in your current position, they based it on how well you did in the interview or whether you were friends with management! I was turned down for another position because I didn't answer the interview questions the way they wanted me to. The position was given to someone who always failed her audits, never met her productivity requirements and was constantly calling in sick. That's Assurant's way of doing things....move the bad employees from department to department rather than get rid of them until there are no more departments to move them to. There was one employee who couldn't do any of the jobs that they put her in yet they kept moving her around until she finally screwed up so bad that they had no choice but to get rid of her. (She didn't even have to apply for another position, they would just give her one.) Be terrible in your job and they recognize that by giving you something else to do but you can be the best in your job and not be given an ounce of recognition even though you're the reason the company is as successful as they are. Mid-Year and Year-End Reviews are a farce: You were forced to evaluate yourself every 6 months, then your supervisor would review you. They supposedly used these reviews to evaluate your merit increase. Bahahaha! Like I said before, I was a stellar employee, never called in sick, was always positive, always beat productivity requirements, never failed my audits, was top employee in my department and always, always had positive reviews from my supervisors. All that got me was a tiny raise that wasn't even enough to keep up with the cost of living! The merit increases went down every year that I was there even though my work ethic, etc got better. First year I was there I got a 4% increase. Last year I was there (9 years later) it was less than 1%! Not much incentive to continue working there. When I gave my notice, rather than offer me more money than the job I was going to was paying me, they hired TWO people to replace me. Someone didn't think that one out very well. But that's Assurant, don't want to give too much for fear of someone expecting even more. All I expected was respect and recognition for a job well done. They had a suggestion program where employees could provide their suggestions on how to improve things. If your suggestion was approved they would actually give you money. Sad thing is, they never approved any of the suggestions. Instead, someone in management would implement your suggestion later on and claim it as their own. I figured that's the only way some management in that company are where they are......because they used their employees and took credit for things that should have been given to the employees instead.

2.0
Jul 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Great benefits, lots of opportunities for training, industry leading products, very ethical with regard to professional practices, extremely flexible with regard to scheduling and balancing work/life .

Cons

Too much politicking. If you're not in the in-crowd, you're not going anywhere. Obvious favoritism and a lot of game--playing. Senior executives who are more in it for them selves than for the success of their direct reports. No skip level reviews, so no opportunity for direct reports to provide feedback on their managers.

1.0
Jul 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Good benefits, nice seating area, fun group events.

Cons

Assurant Solution uses software to time your call resolution. The pressure is overwhelming! For the amount of work you have to do, they pay is not worth it. If you're French, ask for a signing bonus. Don't count on a promotion; all of the good jobs are in Toronto. This place is not a career place- its okay if you're like 40 and wanna keep busy and don't care about the money. Because it's a call center, you're gonna meet some weirdoes there who are generally unemployable. I worked with one with a bladder problem. This was a school gig for me so I don't care anymore. This place is the bottom of the barrel as far as employment talent in concerned.

Viewing 1 - 3 of 3,064 Reviews

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