This place is so toxic and dysfunctional it's not even funny. If you are considering a part time job and you have any of the following:
-school
-another job or commitment
-plans that you aren't ready to cancel at a moment's notice
Run in the opposite direction! This company treats part timers like garbage. You are expected to be flexible (fair), however the management treats you as an on-call associate. Shifts are given with 12 hour notice, sometimes less. Many shifts were had where I had no clue when I was working next, communication with managers is impossible because there are so many and they do not communicate amongst each other with regards to scheduling. Expect to end most shifts with a manager calling you over letting you know "by the way you're scheduled to work tomorrow morning". Managers are never there when you need them. No one answers the phone (desk, manager's personal lines, upper management--even customers complain when you give them these numbers because they can't voice their compaints to anyone). Whenever you need help with a customer service situation you practically have to drag them over kicking and screaming. Seniority is everything and you will consistently be forced to work mandatory overtime since you'll be stuck at the bottom of the totem pole. Since you're on probation, scare tactics are used to achieve this. Dishonest, lying management promises consistent hours and you're handed an on-call position within days, making it impossible to plan ahead for anything because you could be scheduled anytime, easy setup to get you fired quickly for asking for accommodation. Started working with no uniform, no badge, no working ID for several weeks on end. Training was an absolute joke, mostly spent standing behind employees and watching--not being able to do so much as touch a keyboard because they all fear you will negatively affect their sales. You will be trained to use an archaic, functionally obsolete computer system ironically named "wizard", which has an interface made up of command prompts--and yes this is still being used in 2014. Really takes you back to the days of using your uncle's old IBM in the 80s/90s. It does work, but it obviously has a steep learning curve. The saddest part is that the more user-friendly GUI system recently implemented manages to somehow be....*processing, please wait..........................* EVEN WORSE. It's riddled with bugs and obscenely long load times, so much so that no employee uses it on a consistent basis.
Expect several shifts with management standing behind you breathing down your neck whispering unethical sales tactics in the middle of customer interactions in order to squeeze every last penny out of their wallets. Get reprimanded for not following the exact script required to screw over customers to the max and POSSIBLY add to your commission, which can drop down to zero if you're not maintaining your sales at the level the managers feel it should be at. If you enjoy lying to customers on a daily basis and convincing/conning them into purchasing things they don't need, you can make several thousand a month in commission. And if you're unlucky and get a whole bunch of "no's", expect to make ZERO from your hard work. Great structure for a greedy company--get rewarded a small fraction of revenue if you sell at a favourable proportion of your total sales (which they can conveniently change month to month), or be entitled to nothing if the company thinks you haven't sold enough to meet their arbitrary threshold. Since your coworkers also know about this, it creates a toxic environment where the most cunning employees funnel the customers that they predict will be bad for their sales over to you. There is no culture at this workplace except sell sell sell. The only TV screens, posters, and notices have to do with sales numbers for the month. I've never seen a more sales obsessed place in my life. Management will call from home on their day off if the sales numbers that they monitor 24/7 seem to be dropping too low--without even caring to ask if we had any cars to offer customers.
Dishonesty is what this company is all about and it stinks from top to bottom. Stay the hell away unless you enjoy scamming people for a quick buck.
