Brightree reviews

When Brightree began as a small privately owned startup, it was fueled by a toxic and nepotistic "boys club" mentality. This toxicity remained consistent even after being acquired by ResMed, and while corporate policies shifted, the culture and operations did not. From individuals who lack the aptitude to lead in their managerial positions to those who repeatedly engage in harassment, you can ensure Brightree will brush serious issues under the rug if you are “part of the club.” There is no embodiment of inclusivity or equality at this company. This is not the environment for you if you value any kind of growth or upward mobility. The only apparent strategy to stay relevant is to acquire competitors, not to change internal processes in a meaningful way for existing employees. The net new business side is quickly evaporating, and the extended services module team that nickels and dimes the existing client base for mediocre product functionality has no room for growth in any direction. It’s perpetual entry level work for new and tenured employees alike. Morale is so low it is tangible, and this is in part due to lack of transparency and the expectation that "smiling and dialing" the same limited customer base on a daily basis will lead to sales. Customer experience is not valued at all, which causes the act of cold calling as the only means to an end to be even more demoralizing because customers are angry and unwilling to speak to representatives. There is a lack of trust with clients as well as within departments internally, and rightfully so. Brightree values their bottom line over any human’s livelihood. The compensation is not commensurate with similar positions in the healthcare SaaS space, and the quotas are intentionally unachievable proving the overall offering to be deceitful. To give them credit, the ability to close business is so minimal that the effort required to maintain the status quo is not worthy of much compensation. The opportunity to achieve monetary “success” was limited to the original boy’s club representatives from back in 2008, all of whom have moved on to the founder’s new endeavor to engage in the same practices. There are no formal performance reviews or raises outside of the 3% annual cost of living adjustments, and the pay disparities between reps regardless of tenure, experience, and most of all gender are abominable. Like most toxic corporate cultures, they refer to themselves as a “family.” It’s understood that everyone experiences different familial dynamics, but I for one am not keen on my worth being tied to someone else’s pay day. According to Einstein, insanity is doing the same thing over and over and expecting different results. In that case, well, Brightree is insane.

Some long-timers are completely inept at managing people. Job descriptions mean nothing once you actually start the job. The 'we're all in this together' vibe is a result of workers trying to make the best of the situation with the non-existent planning and direction. The great reviews must be from the "leaders" or the 1 or 2 well-run departments, because most everyone from product to sales (except for the cushioned leaders) is frustrated in some way or another. We're losing good people because of it. If you have another offer, take it.