Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (109) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (84) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 754 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 542 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,174 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

May 31, 2026

Remote work benefits overshadowed by toxic culture and micromanagement

Customer experience consultant

Recommend

CEO approval

Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1.0

May 25, 2026

Good benefits overshadowed by poor management and retaliation

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

Company has good benefits overall

Cons

Bad managers. Retaliation to the max

1.0

May 25, 2026

Harassment and discrimination overshadow cordial coworkers

Reconditioning associate ii

Recommend

CEO approval

Business Outlook

Pros

Lower end of competitive wage, cordial coworkers

Cons

Describing the harassment and discrimination I painfully experienced at this place is apparently against Glassdoor policy. That means nothing is wrong with this company. It is perfect in all ways according to this website.

Viewing 1 - 3 of 8,174 Reviews

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Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Inventory Associate Part Time

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CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Remote work benefits overshadowed by toxic culture and micromanagement

Good benefits overshadowed by poor management and retaliation

Harassment and discrimination overshadow cordial coworkers

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