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      Chewy

      Engaged Employer

      Chewy reviews

      3.4

      54% would recommend to a friend

      (3,913 total reviews)
      avatar

      Sumit Singh

      62% approve of CEO

      57% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.2

      Career opportunities

      3.0

      Senior management

      Chewy has an employee rating of 3.4 out of 5 stars, based on 3,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Jun 1, 2026

      I do not think you need to sacrifice financial stability to pursue education.

      Cs technical support specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great Pay - Great benefits

      Cons

      I do not think you need to sacrifice financial stability to pursue education. Been with Chewy for 6 years and decided to go to school. This means I needed a shift in work hours. The sentiment I got back was "Find another job on the job board or outside of Chewy". This was disheartening to hear and I have been struggling ever since to ensure my family needs will be met as I continue my education.

      4.0
      May 23, 2026

      Great Team Culture and Meaningful Work Supporting Pet Parents

      Licensed customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am very happy in my role and grateful for the growth I have experienced over the last four years. Selling pet insurance has helped me become more confident and skilled in sales, communication, and customer support. I truly enjoy helping clients understand their options and feel supported when making decisions for their pets. I also value being part of a team where I can support my teammates and take on tasks that contribute to the overall success of the department. I appreciate the opportunities I have had to grow, improve, and make a positive impact in my role.

      Cons

      I would appreciate more alignment between daily responsibilities and the core expectations of the role. Some of the additional tasks assigned do not directly connect to pet insurance or sales. These tasks have impacted my overall adherence and metrics. I understand the importance of supporting business needs, but I believe it would be beneficial to reevaluate this process so that agents can remain focused on the responsibilities that best support their role and performance expectations.

      Viewing 1 - 3 of 3,913 Reviews
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      Glassdoor has 4,125 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.