Does ContactPoint 360 pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactPoint 360 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at ContactPoint 360. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at ContactPoint 360?

74% of ContactPoint 360 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactPoint 360 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ContactPoint 360?

Customer Service Representative (83) , Customer Service Agent (23) , Customer Service Representative (CSR) (19) , Supervisor (12) , Agent (8) , Team Leader (8) , Customer Service Associate (7) , Customer Support Associate (7) , Customer Support Specialist (6) , Manager (6) , Sales Agent (6) , Operations Manager (5) , Operations Supervisor (5) , QA Analyst (5) , Quality Analyst (5)

What are the pros of working at ContactPoint 360 according to real employee reviews?

"Work from home is amazing." ((in 20 reviews)); "Good work environment" ((in 13 reviews)); "The training was good and the job itself does take some getting used to at first but you will soon get the hang of it." ((in 12 reviews)); "helpful team, supportive, feels like my another family, they have always welcomed me, this is and this will always be my favourite place to work." ((in 11 reviews)); "Great place to Work with an excellent environment" ((in 10 reviews))

What are the cons of working at ContactPoint 360 according to real employee reviews?

"Bad Management Micromanages work No pantry No appraisals" ((in 21 reviews)); "Less salary but good environment" ((in 14 reviews)); "manager is a bully and doesnt even understand the job duties at cp360" ((in 4 reviews)); "Treated like trash most days, with zero payment of earned bonus" ((in 3 reviews))

ContactPoint 360 reviews

3.9

74% would recommend to a friend

(423 total reviews)

77% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.0

Culture & values

4.0

Work/Life balance

4.0

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

ContactPoint 360 has an employee rating of 3.9 out of 5 stars, based on 423 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ContactPoint 360 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

423 reviews

1.0

Feb 19, 2021

Wouldn’t recommend to anyone

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None that I can think of

Cons

I was assigned to American Water Company and honestly don’t know between cp360 and American water is worst. Training was poor, we weren’t nearly close to prepared when they left us alone receiving calls and having to solve issues and questions we don’t have solutions or answers for. Only help we would was through a chat were other 20 people were asking questions at the same time. Supervisors are zero helpful, and rude at times. Also a lot of technical issues for which you’re not being paid even though you have to stay in front of the computer. Hours are long and you basically have to see how to handle customers on your own just learning things on the spot and on your own about the software and procedures used by the company. Also there are no career opportunities. They are hiring a lot of people but of those who get hired only like 10% remains after a couple of months.

ContactPoint 360 Response

5y

Thank you for taking the time to write a review for CP360. It is important for us to hear what we are doing well and what we need to improve upon. Please reach out to us directly to hr.mississauga@cp-360.com to discuss your concerns in further detail.

3.0

Aug 2, 2021

Work from home job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not stressful. Work for home. Not so busy call centre

Cons

Fixed shifts. Work every weekend. Hard to take time off. Manager blackmail you if you want them to approve day off work. Your religious holidays don’t matter if it is busy they expect you to work.

ContactPoint 360 Response

4y

Thank you for taking the time to leave a review. I am sorry to hear about your concerns with your schedule and of course we always want people to be able to enjoy their religious holidays. Please send me an email so we can discuss hr.engage@cp-360.com

1.0

Apr 15, 2021

Horrible management, horrible company!

Customer engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Honestly, I can say when I first started working there, management seemed amazing and supportive. That quickly changed.

Cons

Management! Overall a highly unprofessional company. Management asked us to leave positive reviews on Glassdoor a couple weeks into the position! Which was sketchy. Why would you ask employees to leave a review a couple weeks into a job and specify it has to be “positive”. In the interview was told that it is $15/hr PLUS commission and incentives- They didn’t have a commission or bonus structure in place and every time we would ask about it the questions were swept under the rug. We (my co-workers and I) also asked about incentives that they offered in the interview (Netflix and paying a portion of your internet service) SURPRISE- the questions were avoided. Also ContactPoint 360 is a outsourced call centre so a lot of times the client they work for and support has NO IDEA what business practices they were applying for example the company had sent their product for agents to try (we were selling the product, so the client wanted us to try it). The supervisors all got the product (they posted pictures of the product bottles in our company chat) but apparently the product meant for “agents” was stuck in customs....

ContactPoint 360 Response

5y

Thank you for taking the time to leave a review. I am sorry that you believe you were misinformed about incentives and commissions, I can assure you that they do exist. We never want to hear someone did not enjoy their time with us, and always look to improve. If you are able to discuss further please send us an email at president@contactpoint360.com

Viewing 1 - 3 of 423 Reviews

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