Pros
I liked a lot of the employees and some of the leaders
Cons
If you like being ridiculed on emails ( if you are right or not) with directors and account managers by your manager this is the perfect job for you. Training is very minimal. I enjoyed then first leader - they brought back one from the Toronto office and she was a nightmare. We worked right by our supervisor and could hear her talking down to him and snap and snark at him in front of the team. He was so stressed out- he left and went to another team. Seems like she sold the director out as the director was let go and she was very vocal and proud about it, and boasted she did all her work for her and she knew nothing. The absolute worst manager I have ever worked for, will not make it anywhere else because she has zero people skills and treats employees like garbage. Account managers, some managers are hostile and talk down and use negative humiliating tones in their communications. There is no accountability or pride. Walking through the office all you will find is people on their phones or gossiping. If you do the minimal and do not care about the customers and cause drama you will fit in with this culture. The pay is terrible. very low and you cannot support a family on the salaries. They just let a whole bunch of people go to save money but they really should have looked at the leaders and started training better people. They advance people to different departments that has zero clue on how the departments are run causing shortages of work, and angry customers. The mail room also loses confidential documents all the time. I am very happy to not have that toxicity and the stress of working for a hostile manager in a toxic environment fueled with fear, intimidation and negativity, have not looked back.