AVOID AVAYA, ON THE VERGE OF BANKRUPTCY - Senior Solutions Architect Avaya Employee Review

I work in Professional Services and all management cares about is time reporting, expense reporting, adherence to useless forced training, and other administrative work. Little weight is put to the important stuff like quality of work and customer satisfaction. As a result, the creative thinkers who do high quality work either leave voluntarily or are forced out by management. What you're left with is hundreds of people who are only good at administrative tasks and that's what makes up the entire Avaya workforce. More and more jobs are being shipped to low cost staff in India and South America; you get what you pay for. The products have too many issues and the product documentation is lacking useful and contextual information. Product training for technical resources is non existent; instead we are forced to suffer through marketing and sales training and then expected to be product experts who know the ins and outs of the product and technical implementation. There’s no career development. Zero potential, zero growth, zero support. Work here if you want a dead end job and care very little about your career.