3.0
May 15, 2023
Former employee, more than 5 years
Ann Arbor, MI
Recommend
CEO approval
Business Outlook
Pros
-Pay bumps to keep up with inflation -Hybrid Remote -Tech support colleagues are good people. -You do not need to work outside your shift.* (See cons)
Cons
-Base pay is low for the industry -Metrics now pushed to the point where quality technical support has degraded. -Even though it is hybrid remote, working from home due to illness is not permitted. -You may want to work outside your shift to keep up with metric demands -Newer management severely lacks empathy.