2.0
Apr 3, 2026
Former employee, more than 3 years
Colchester, England
Recommend
CEO approval
Business Outlook
Pros
Gained valuable experience supporting both hardware and SaaS systems across EMEA, with exposure to troubleshooting, escalation handling, and cross-team collaboration. The role offered good autonomy at times and helped develop problem-solving and communication skills in a fast-paced environment.
Cons
Inconsistent management approach and a lack of structured processes across teams. Communication was often unclear, with expectations not always aligned or well documented. There appeared to be gaps in training and onboarding, which made it harder to navigate systems and responsibilities effectively. This sometimes created uncertainty and impacted day-to-day efficiency.