Pros
The other staff are amazing, knowledgeable, and fabulous to work with. Our customers are wonderful and the great cell phone plan through Telus is a great benefit.
Cons
Lack of communication, or confusing/conflicting information from Head Office personnel. Poor pay for the amount of work, and ridiculous amount of information we are required to learn, with no time allowed for training. Employees are expected to spend several hours each week of their own time doing online training. Can't attract good employees because of poor pay, so new employees require tons of training, on a non-existent budget. As a result, existing employees are overworked Sales goals are difficult or impossible to attain. Too much focus on selling cell phones, frustrating our customer base by constantly hounding them to buy a cell phone.