Limited benefits overshadowed by lack of training and support - Customer Service Representative (CSR) CIBC Employee Review

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The only advantage is the group insurance

Cons

There was no proper training at the branch, constant long lineups with no support, and heavy responsibility over the cash box

Explore other reviews about CIBC

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

-People were friendly and would do coffee chats/one-on-one lunches. -Other interns were great. -Base compensation as an analyst is on the higher end.

Cons

-Feedback from intern manager only given at the end of a rotation differed greatly from what team members would directly tell me which was confusing. Makes me think people are only nice on the surface. -Team members prioritized some interns over others in terms of work given and time spent. -Teams in the same product group had wildly different work life balance with some working 70+ hours a week and others working close to 40. -Has high turnover overall due to lower compensation at the Director+ level.

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