High pay overshadowed by toxic culture and stress - Short Term Disability Case Manager Canada Life Employee Review

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary when I began was decent and competitive for the industry, higher pay than other competitors

Cons

The workload was completely unsustainable, with an extremely high caseload and constant pressure from management. There was also virtually no training provided. New employees were essentially handed contracts, told to read and understand them on their own, and then immediately thrown into a heavy caseload with very little guidance or support. The office culture felt toxic and exclusionary. Although the company promoted itself as bilingual, there was a very strong expectation to operate primarily in French, and English-speaking employees often felt unwelcome. Large meetings were frequently conducted entirely in French, making it difficult for non-native speakers to participate or feel included. The environment was highly stressful, and some client relationships raised serious ethical concerns. It often felt like the company prioritized serving large corporations and cutting costs over employee well-being, while still trying to maintain some semblance of ethics. Overall, I would not recommend this workplace based on my experience.

Explore other reviews about Canada Life

5.0
May 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Great life canada i liked

Cons

My dream canada working and enjoy the life

avatar
Canada Life Response
3y
Thank you for our review! At the end of each work day, we want our employees to walk away feeling that the work they do matters, that they’re valued as individuals and they feel inspired to make a difference for each other, our customers and our community.
4.0
Jan 15, 2024
Recommend
CEO approval
Business Outlook

Pros

I liked the flexibility of schedule the role offered

Cons

Hard to start as an advisor unless you join a firm

1
See reviews by: Helpful|Rating|Date|All