Pros
Some great people in Toronto office - those who's been working in Operations, Service and Accounting for many years are fantastic personalities and seasoned professionals. Here you can learn a lot about the industry. Some work-life balance if you're lucky to have a good manager.
Cons
High turnover, low pay, high med insurance contributions for the package covering pretty much nothing, and nothing to call a benefits package really. If you could get a few sick days last year, now they use the new legislation to not give you any. Fortunately, the new legislation made it 3 weeks vacation mandatory, as it was only 2 weeks in the past. Noone cares of employee retention overall, birthday cakes and free lunch, which was cut from once a month to quarterly, is not fooling anyone. Top management earns good money, have as many time off as they please, and don't care about the ants at the bottom. Non existent salary reviews based on performance. You'll get a bare minimal increase to cover inflation rate if you're lucky to have a good manager, and almost no promotions for existing employees. Actually, no where to grow in the first place with some exceptions. Some of the longer working employees feel like they own the place, HR is not there for you if you have a real problem, so don't you dare to stand up for yourself against someone who's friends with the owner, as you'll get kicked out in a blink of an eye, and no manager can step up for you, nor shall your years of service be considered.