Horribly managed, no work life - Claims Adjuster Definity Employee Review

1.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

$250 equipment expense allowance when starting.

Cons

terribly managed, no work life balance. adjusters are expected to be on queue taking calls all day, while somehow managing 150+ claims, and also get new claims assigned to them. there is no time in the work day to action all files, management expects employees to either work unpaid overtime, or simply fail at the job. they are setting you up for failure. additionally, they monitor every single thing you do, recorded calls, recorded screens, every single minute that you are not on a call will be recorded and a manager will message you asking why you aren’t on call, when you are simply finishing up work from either the previous call or the 150 claims you have. they need to hire many more people, but they won’t because they don’t care that everyone’s work life is complete hell. horrible experience, not sure if other insurance companies are similar, but i’d never work here again.

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Definity Response
4mo
Thank you for taking the time to share your experience. We truly value feedback like yours, as it helps us identify areas where we can do better. The points you raised around workload, queue management, and work-life balance are important, and we understand how these factors can impact the employee experience. Our commitment is to create an environment where our team members feel supported and equipped to succeed. We are actively reviewing staffing levels, operational processes, and management practices to ensure expectations are realistic and sustainable. Continuous improvement is a priority for us, and insights like yours play a key role in shaping those efforts. We appreciate your honesty and wish you the very best in your future endeavors.

Explore other reviews about Definity

5.0
Apr 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

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Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
1.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

excellent individual contributors and team leaders

Cons

leadership has a high handed and disdainful attitude toward rank and file employees, culminating in the decision to force employees back in office 2 days a week without any discussion of safety concerns after working from home has produced exceptional results. This is a company that more than a half dozen times, starting in late 2020, thought it was a good time to reopen offices. Their solution this time is to simply refuse to acknowledge safety concerns, cancel large meetings and hide. It's clear they failed to learn from their disastrous attempt to save money by culling lazy, greedy do nothing IT workers and outsourcing many services, a disastrous failure that's taken them the better part of a decade to fix. They're unconcerned about loss of life, moral and quality employees who are receiving offers of higher pay without unnecessary risk of death for poorly defined, unquantifiable goals. They claim to be committed to fighting climate change but apparently see no connection between climate change and forcing hundreds of people to commute every day.

7
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Definity Response
3y
Thank you for sharing these concerns with us. A return to the office for employees was always in our communicated direction, but we understand that it means a change for many employees. Protecting the safety of our colleagues and ensuring that our teams feel valued remains our top priority. To do so, we maintain health and safety protocols at each of our offices and continue to consult healthcare professionals as employees return to having in-office / in-person moments. Our hybrid model is designed to be flexible as an opportunity for employees across different teams to collaborate and strengthen connections. We know it is not a “one size fits all” approach, so we’ve left it to the discretion of our teams to create a schedule that makes sense for them. If you have concerns about the hybrid approach, we’re here to help and we recommend that you reach out to your manager or Human Resources at hrsharedservices@definity.com.
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