Pros
So firstly everything in this review is based on fact and not opinion. Prior to joining EasiRent I read many of these reviews and felt that perhaps people had left their comments in frustration or vengeance. That sadly does not give an accurate view to anyone looking to join this company so hence this review is solely based on experience and observation with no hidden agenda. - You don’t work Xmas Day in this company. That may not come as a huge surprise to some but in the major airports in the Uk all the other car rental companies do open as this actually is a very busy day normally, especially in the morning. However EasiRent do not follow the normal here so you will not be working on the 25th December regardless. - The regional management team and also MD I found to be very pleasant and experienced no personal issue with either. Based on some reviews I had read on the MD I was a little sceptical, however my experience found him polite and very approachable. - Sales staffs are ONLY incentivised on incremental revenue and no other KPI is factored in to achieve a bonus. Again for anyone looking at becoming a sales agent, this industry can be very lucrative in key locations (LHR,EDI,GLA ect) but unlike many other companies you do not receive any financial penalty for low service standards.
Cons
- If you are new to the industry then this is not really relevant. However for anyone joining from another car rental company you will find the IT systems very basic and what was industry standard 10 years ago. Not a deal breaker but can be frustrating if you are used to fast systems which offer detailed data. - Be mindful to re-calculate your salary. The salary may seem in line with industry standards but they are based on a 48 hour week. Most contracts in industry are between 37.5 and 40 so do some quick maths to see what you’re actually earning and if you are actually getting a good package. - Staff are only KPI on sales and not service. So I put this above in the positive points which from a sales agent angle it is very much a great benefit. However if you are looking to join in a more senior capacity, then do consider that sales and service based on this do not work in conjunction with one another which can be almost impossible therefore to get a healthy balance of both. - The fleet is not the worst in industry by any means as Enterprise and Hertz both have older and high mileage vehicles than here. However they are not at the forefront either as many vehicles do have in excess of 25000 miles. This is low end car hire however so client expectation is not as demanding. - Overall skill sets of certain people in areas of influence are a concern. Looking and listening to certain key people in the business does draw you to question whether they are qualified to do the job they do. I got the impression that ‘top talent acquisition’ was not a priority but perhaps more just ‘bum on a seat ‘. - The company appears to lack any training strategy in terms of inducting people into the company and also long term training needs. Not a major issue for those with industry experience, however for new people into the industry I fear it could scare them off quite quickly. - I only had the opportunity to view the site I was based at during my time with the company. However as this is low end car hire the investment in the site is not in line with what you see at the other companies. The logistical setup of how the vehicle flow journey works is very backwards and hence means implementation of SOP’s is almost impossible. - The company does not appear to have or see any value in lean management. This is very clear from the processes which are adopted in vehicle VPI process and also customer journey. - Communication channels also appear to be non-existent between key stakeholders in the business who are decision makers in their own departments. Again depending on the role you have this is not necessarily a deal breaker. However if you have influence and autonomy then this can create unproductive additional work. - The customer experience can be awkward which can lead to having to be on the receiving end of some unhappy people. All customers are required to leave a £1250 deposit which is not in line with industry standard as a normal practise. This can be removed to zero but only if a full protection package is purchased. This does of course have the effect of making a customer feel undervalued although in the companies defense they do mention this on their website in a round about way.