Not all it’s cracked up to be - Customer Service Representative Electrical Safety Authority Employee Review

The communication is dismal. The HR dept and Executive Team are terrible at their jobs. The HR dept as a whole need to be terminated. HR is extremely slow at executing the hiring process. By the time HR sends a job offer the candidate accepted and started at a different job. They are extremely slow at responding to employee questions as well as complaints. They also give incorrect answers instead of consulting senior employees who can respond correctly and in a timely manner. The Executive team is mostly comprised of lawyers - enough said. I am a long term employee (16+ years) who has worked under a few different teams of executives and the current regime is the worst and so is the moral. In this company’s 24 year history, there was a strike for the first time under this EMT and HR dept. The Executive team does not follow the collective agreements in place and only inform union heads after the fact. The organization has become extremely top heavy whilst the front line employees are overworked and understaffed. EMT/HR implement programs like peer mental health because they “care about employees well being” and then try to measure it like a KPI. The We Care is equally as laughable as the Peer Mental Health program - it should be called We Care that You Aren’t at Work. Non unionized employees who are not in managerial roles are treated like garbage. Their benefits are not nearly as good as represented employees.