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      It has changed, but the effort is still there - Technical Support Specialist FreshBooks Employee Review

      4.0
      Jan 23, 2026
      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Support is a community, and while the higher ups are making decisions that are ruining the culture, the team actively tries to make it better. It isn't their fault

      Cons

      Moving towards efficiency over total solution. I hate it. No budget or room to imrove

      Explore other reviews about FreshBooks

      5.0
      Jan 9, 2026
      Saleman
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance and good structure

      Cons

      pay was kind of low for industry

      4.0
      Jul 11, 2025
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was a great company to work for

      Cons

      The company is not profitable which lead to lay offs

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