Mass Confusion, Poor Dept Leadership - Marketing Glassdoor Employee Review

2.0
Jul 17, 2025
Recommend
CEO approval
Business Outlook

Pros

You will make slightly more money at Glassdoor than most companies

Cons

In marketing we have a big problem and it has taken a lot to get me to the point of writing this. The marketing org is rapidly turning into a place where people are burned out and want to quit. Employees also have confusion about what their role entails and what is expected from them. This is widespread and people are fearful of clarifying this with leadership because they have been met with dismay and contempt when asking for clarification in the past. The root of the problems start at the top of the marketing org. Employees are well-aware that the newly anointed CMO is in over his head and wasting department money on pet projects that don’t show any clear and improved results. Any mention of numbers or basic concepts confuse him. He meddles in projects with stream of consciousness suggestions, causing unnecessary chaos, leaving everyone completely confused about how to proceed. This person’s meddling and indecisiveness is causing us to run around in circles constantly. But it doesn’t have to be this way. It’s no surprise that employees look forward to the CMO’s often vacations. If the rest of us took vacations like this, we would not be able to get our work done. And then, we would get rated as “Inconsistent” and our potential rated as “Steady”, resulting in lower bonuses, less or no RSU grants, and put on a path to a PIP. All of this adds even more stress on everyone, many of which are desperately looking for another job. Yet, somehow, he just got promoted to CMO. Many are quite confused about their own roles under this person’s leadership, but even more are dumbfounded that he was even promoted in the first place. Is no one paying attention to the pulse employee surveys from the past couple years?

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Glassdoor Response
8mo
Thanks for sharing your feedback. This was tough to read, and while I see things quite differently, you have every right to be heard, it's literally what Glassdoor is for. And you’ve brought up for me some important questions to consider. First, how can I and our marketing leadership team be more clear about our objectives? And when we are exploring new ideas, how can I be more clear about it so we don’t leave people confused? We’re in a disruptive moment as an industry, where AI is literally changing the fundamentals of how people find a job. It’s definitely put pressure on this team. How can I ensure the team feels supported while working towards measurable results in this new world? As for vacation, my family trip this June in Spain was probably our best in years. I'd encourage everyone to continue to take advantage of our liberal vacation policy. And yes, I agree - I was amazed by this team’s progress when I returned! - Eric Petitt | Sr. Vice President of Marketing, CMO, Glassdoor

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5.0
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Pros

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Cons

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2.0
Feb 11, 2026
Anonymous employee
Recommend
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Pros

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Cons

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

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