Significant Issues Within Middle Management and Company Direction - Senior Account Manager Intuit Employee Review

The middle management team consistently micromanages and lacks support for their direct reports. There's a clear absence of effective leadership skills, which negatively impacts the entire team. A major concern is the constant, unstructured change in company direction. This extends to significant, unannounced alterations that directly affect sales representatives' compensation, often with zero warning until the day of implementation. This approach demonstrates a lack of respect for employees. Furthermore, management does not empower their representatives, offers no positive reinforcement, and focuses solely on negatives. The result is a cycle of redundant training sessions that do little to improve performance or morale. This lack of stable direction also impacts customer relationships. There are continuous shifts in strategy for customers, including the activation of unrequested services. This makes it incredibly difficult for representatives to effectively sell new services when existing customer issues remain unresolved.