Supportive management, but service department struggles - Associate La-Z-Boy Employee Review

Great work environment, management and opportunities to grow

The pay is not competitive but the company is actively looking to improve it

One nice employee I worked with and some customers I served.

This place is a joke. We had designer that was conned into working for only one sales rep. The designer barely worked for the rest of us. That sales person was retiring soon and didn't care. They had been doing this for years to get better tickets because they were an average sales person at best. They also would lie to their customers often and we would have to diffuse the calls constantly. Instead of dealing with the designer they sent two sales people one who had been selling furniture successfully since before the designer was even born to a class to brush up on how to use their in home service, what a joke. One sales person had a meeting with our manager that the designer kept putting off. It was with their head designer, our store designer and the manager. The two designers totally gaslite the sales person. Apparently, they kept saying they were jealous of the cheating sales person which was a crock and the way they were treated should have not been allowed. Well, after three years they finally fired the designer for doing exactly what that same thing. Karma finally prevailed. However, the gaslighting head designer that helped them lie took their place. How unfortunate. HR manager is another nightmare. Totally unprofessional and not qualified to do their job. Had a great manager that was more qualified than HR that was recommended. HR didn't want to hire them. After several months HR finally hired someone. They quite right away and the store still does not have a manager. Why did HR not hire the manager that was recommended and more than qualified? Was it too easy? Or do they simply not know how to do their job effectively?