Toxic environment with overwhelming expectations and rude sales team - Customer Success Representative McGraw Hill Employee Review

work life balance, mission, driven, community

slow paced, turnover, working hard

McGraw Hill has a strong mission and a long-standing presence in education, which makes the work feel meaningful. I worked with many talented, dedicated colleagues across product, engineering, and design who genuinely cared about improving learning experiences. There were opportunities to work on large-scale platforms, solve complex problems, and build products used by millions of learners and instructors. The company also invests in professional development, and long tenure is common, which speaks to stability for many roles.

In some areas, the “two-in-the-box” model—separating business and technical product management—created redundancy and blurred ownership. While well intentioned, this approach sometimes led to confusion for development teams about decision-making authority and priorities, with too many voices involved in day-to-day execution. In addition, Agile practices were unevenly adopted across teams. In cases where Agile maturity was lower, this resulted in weaker estimation, less predictable delivery, and increased rework.