High Expectations, Low Support - Client Services Specialist Redstone Agency Employee Review

Hi! Its Kourtney, Chief of People! Firstly, I do want to thank you for taking the time to leave a review for us. I do support and believe in the freedom of expression and I think Glassdoor can be a great tool to share feedback in an anonymous way. I've never replied to a Glassdoor review before, this is my first one! I think it's because while I appreciate your experience and reserve space for it; I want to address the fundamental crux of your feedback which is that Redstone has promised everything, accomplished nothing and made no changes at all. From an objective standpoint - this isn't true - and isn't a sentiment shared by the majority of our team. Statements like this are harmful to Redstone and to our team members both junior and senior who are working so hard to make this a better place to work. Redstone hosted a town hall seminar three weeks ago, during this town hall survey - 90% of the team felt that they were confident in the direction of Redstone and 92% felt that we had made improvements for the better. In the last 9 months, here are the accomplishments that we are most proud of; - Became a living wage employer, no-one in our organization earns less than a Toronto Living Wage. - Re-designed our wage grids, increasing them by 11% on average. - Got job descriptions in the hands of the entire team (for the first time). - Re-designed our hours system, reducing the total hours from 2000 per year to 1600. - Hired an implementation specialist to ensure a smoother, stronger client onboarding process. - Re-designed our client onboarding and transition system. - Launched (and nearly finalized) the client Blackbook project - the internal house of all client information. - Launched the SOP project with a plan for fully flushed out SOPS for every single client by Q2. - Re-designed our new hire onboarding system and revitalized our recruitment system, increasing new hire retention by over 20%. Sometimes change feels too slow, I totally get that. I just wanted to reserve some space and honour the countless hours that truly have gone into making Redstone a good place to work. I wish you all the best in your new role and thank you for sticking with Redstone through the restructure. :) KS.