The job security is a toss-up. Company is going in wrong direction - Customer Success Manager Salesforce Employee Review

1.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great pay, Team members are friendly and helpful. 3 of 4 of my team managers were great

Cons

I can only say from personal experience but, I was up for promotion. Went through and passed 1st and 2nd round of management only to get laid off mid-cycle. It was the most baffling set of events Ive ever seen. You wait for the meeting to see if your promotion got approved or not and you get laid off? No one knows what happened. The manager who is doing the layoffs is confused why I would be upset and clearly did not look you up or even try and rectify for you. Just a very unorganized upper management suite. Never had this happen in 15 years in this industry and its weird they have such a high rating in "Values". Its seems like dishonest reviews. The CEO is going in a full AI direction but the product is not even completed. Its a half-cooked agent with 1/20th the capabilities of Flowise and N8N and expects employees/clients to be the beta testers. Layoffs will continue there and I feel bad for the employees who will be blind-sided.

Explore other reviews about Salesforce

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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