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Servus Credit Union

Engaged Employer

It’s a gamble - Anonymous employee Servus Credit Union Employee Review

2.0
Feb 3, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent salary and benefits Interesting work that you can learn a lot from Ambitious plans for growth and expansion Some really good, decent, smart, genuine people who care about doing good work and helping their fellow colleagues

Cons

Here are some things I wish I knew but probably couldn’t know until I got inside. Hopefully this will help anyone in consideration make the right decision for themselves and/or be prepared for what they’ll be walking into. Fortunately or maybe unfortunately I have a wide angle view of the current state of affairs which is… It is chaotic, it is busy, it is hard. They let go a large percentage of their staff because they had ambitious plans to grow and believed they needed to ‘refresh’ their talent pool. That I can’t judge them for (no disrespect to those who lost their jobs). Naturally this led to people becoming fearful and insecure. Some have become defensive and are trying to make sure they keep their jobs at all costs. Some have gone on the offensive as there is a power vacuum and are vying to climb up the corporate ladder at all costs. The environment is highly political, distrustful, stressful. Yes they are going through a transformation and trying to figure out how to meet their goals. They haven’t figured it out yet and are a long way from it. They constantly change directions - monthly - without explaining it and then make new demands of their overstretched staff without providing the time and support for them to adapt. For context, I have been a proponent of change and growth my whole career - participated, promoted and even led them so this is not about that but about the what and the how. If you take a job here, just know what you’re in for. It’s a gamble on which way things will go, and you need to be able to put up with a lot in the meantime. I regret having left a good job for this but I gambled for the possibilities. Experiences are probably different depending on where you work, but I know of many others who feel the same as me. I am in an area where we are easy scapegoats constantly targeted, blamed and devalued. And our managers are not defending us. Unsure if I’ll come out unscathed but it’s not looking that way. I’ve worked in toxic environments and Servus definitely qualifies as one. It is a shame because I believed in their noble purpose but that means little when the same sentiment is not extended to the people who carry it out.

Explore other reviews about Servus Credit Union

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good management they really appreciate your work

Cons

Sometimes can get overwhelming with the targets

1.0
Sep 20, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Prior to the new CEO coming on board, Servus was an amazing organization to work for. The focus was on employees. Employees who are engaged and appreciated = Happy Members. That is not the case anymore.

Cons

The employees of Servus have been told from the new CEO that Servus employees had it too good before under the previous Leadership. Even though Servus made record profits during a pandemic under previous leadership, employees felt valued and engagement scores were 83%, the new CEO feels as though his vision of a high performing culture , with faster growth who is easy to do business with is a better business model. Employees no longer feel valued, heard or appreciated. They are required to work more with less, and efficiency and service level has gone drastically down hill.

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Servus Credit Union Response
3y
Thank you for your review. We're sorry to hear that you feel as though the changes are not having a positive effect on Servus Credit Union. While it is true that we said goodbye to several employees, we did so very thoughtfully, as we sincerely believe we need to quickly gain current knowledge and skills so that we can continue to succeed in the new world of banking. This decision was not made lightly, however we felt it was critical to our continued success and ultimately to our member-owners. We remain deeply committed to our Noble Purpose of Reimagining Member's Financial Fitness and believe that the changes we are making to our teams, to our technology and to our delivery channels will allow us to continue to live this purpose for years to come.
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