Poor pay, terrible role - Implementation Specialist SurveyMonkey Employee Review

- Taking time off is one of the most stressful things you can do. There is no redundancy built into the role, so if you take time off your projects grind to a halt and clients become very upset. Ultimately, this means you have to work dozens of hours of unpaid overtime on either side of any vacation to accommodate it. - Having "happy" clients is the only thing managers care about. Working efficiently, doing good work, providing value, etc. are all totally irrelevant. - If clients are unhappy, managers will bend over backwards to throw their employee under the bus regardless of the quality of the work. Meanwhile, if employees cut corners or do terrible work but clients don't notice and report that they are happy, managers turn a blind eye. Your manager never has your back. - As long as clients are unhappy, they will receive unlimited free stuff (labour, upgrades, training, etc). Managers will never say no. Customers who fly off the handle can email Zander directly, and he will get involved and make sure that this unsustainable cycle continues rather than supporting his employees. - The implicit expectation on the team is that everyone work hundreds of hours of unpaid overtime every year. If employee's can't account for every minute of every workday in a week, they are immediately hassled by their manager. - Pay is terrible and nowhere close to industry standard. By the time you factor in unpaid overtime, you're only getting a few dollars above minimum wage. - Employee feedback is consistently ignored by upper management. Exit interviews are a formality and it's made clear your voice isn't valued.