Supportive culture, but room for improvement in accessibility - Customer Service Representative (CSR) Sweetwater Employee Review

Great company, great values, if you've ever worked in the MI world, this is the best company, and a great position. On site there is a gym, doctor, barber, diner, walking trail, disc golf (6 holes), racketball court, studio, etc. Great benefits, time off, 401k, health insurance. The opportunity to make money and have a nice life is here, it will take work to get there, and it is work, not all playing guitar or hanging in the studio all day.

Location. I struggled for a few years with the idea of moving to Fort Wayne, IN, it took me a long time to make the final decision to move here. It worked out for me and lots of others, but if this is your first time leaving home, friends/family, with our without a spouse, make sure you are ready for a move. Find stuff to do in town that you like, Fort Wayne has plenty to offer, if you do not explore or find it, you will struggle.

The team of CSRs are some of the best group of people I have worked with. Everyone on the team generally gets along and I have made a ton of friends, especially having just moved to Fort Wayne. What is also helpful is that the job isn't 9-5 for everyone, and there are different schedules, both in times and days in office, that help with all types of schedules.

With how prices have been rising each year, the pay for the CSR position isn't great. Multiple people work second jobs and for the amount of work we do, a livable wage feels like the bare minimum. With how Sweetwater values the human connection on our calls, the push to implement Generative AI into the workflow seems counterintuitive. A lot of discussions around how the AI will be used and implemented counteract positions or jobs at Sweetwater, making multiple jobs seem in threat of being removed. Especially with how Sweetwater values the human expertise on the team, this feels like the wrong move.