Pros
Free tea during your shift...
Cons
- Scripted sales approach - Sales come first, people last - Push those XL tins, they're the best "value" for our customers - Unrealistic expectations-low volume stores have the same goals as high volume stores (ex. expected to sell 14 XL tins per week, regardless of store size) - General Manager expected to work EVERY Friday, Saturday and Sunday (get ready to give up a social life) - Sales process, sales process sales process-if customers come in asking for something, ignore it-you're expected to "take care" of your customers by bringing them through the entire sales/sampling process EVERY time... - Sample, sample sample the same teas over and over and over-they never change - Your training will be on the sales process, and sampling. It's not like you need to know anything about the tea. - Minimum wage for sales staff, with expectations of a minimum of $50 per hour in sales per person regardless of store sales goal or volume. - Sales don't matter. You're expected to hit a minimum average ticket of $40-$45 per person when teas are priced at as little as $3.50. Didn't hit that goal? You're not "taking care of your customers"