A rocketship that's tied to the ground - Anonymous employee ThoughtExchange Employee Review

Thoughtexchange has a recurring habit of hiring bright, creative people with expertise in a sought-after area, then making them ineffective by burdening them with a decision-making process that requires widespread agreement about the very things they were hired to do. Many good ideas never see the light of day because of a lack of clarity as to roles and decision-making scope, an important consideration for you as a prospective employee. As it stands, the result is an ok product that has taken years to release a new major revision, while competitors pivot more quickly to take advantage of emerging market opportunities, and add features and integrations that are leaving ThoughtExchange behind. The company is sustained by heroic efforts from sales and customer success, who take hours, days, and weeks to nurture customers on how to discover the nuggets of unique value buried in the product, while the company fails to master how to scale, burning through cash, and through people.