Value driven organization - Customer Success Manager (CSM) ThoughtExchange Employee Review

4.0
Dec 17, 2024
Recommend
CEO approval
Business Outlook

Pros

- really focused on making a difference in education and genuinely helping leaders make an impact in their communities - everyone here is mostly caring and empathetic - no toxic sales culture at the moment and really down to earth folks - flexible with time off and work hours - ability to work from anywhere for the most part - good pay

Cons

- no growth opportunities at all and no pathways to even grow laterally - product team isn’t aligned with customer needs - a lot of female senior leaders have been burnt out and left or fired - not a good place if you’re a female wanting to go up in the corporate ladder - haven’t figured out how to scale without pouring so much money into in person events and conferences - no RRSP matching - limited coverage for counselling - no eye care

Explore other reviews about ThoughtExchange

5.0
Dec 19, 2022
Recommend
CEO approval
Business Outlook

Pros

good company culture, flex working time

Cons

some meetings are not necessary

3.0
May 16, 2015
Recommend
CEO approval
Business Outlook

Pros

The work-at-home approach seems ideal. The permanent staff are very supportive and helpful. The company paid for gatherings to foster better personal connections.

Cons

They treat new hires a bit frivolously. After being told for six months that I was doing good work, I was laid off with about a week's notice. Within a month, three other employees were let go in the same fashion. While the company's online engagement process has attracted an exceptionally high initial participation level for their clients, the follow-up engagement levels drop dramatically (usually over 50%). If participants felt that the initial engagement was authentic, participation should rise not drop. This suggests some vulnerability in the company's business model.

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