Great people, lots of potential, just as many gaps in leadership - Senior Customer Success Manager ThoughtExchange Employee Review

3.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazingly smart, talented, and committed team. Very welcoming and inclusive environment. The tool has a real potential to drive change and impact in the world.

Cons

The company has no idea who they are or how to sell. They lack a clear and focused value proposition, and have grown bloated with roles that are not producing results. A company of 200 employees where nearly 1/4 of them are in overlapping Marketing roles is just one example of the poor leadership decisions you can expect to face daily. Missing your sales figures by 7 figures multiple years in a row should have been a wake up call, instead they continue to think that Marketing can fix everything. They have laid off many top talented people, only to then post the same role but offering at $30K+ less.

Explore other reviews about ThoughtExchange

5.0
Dec 19, 2022
Recommend
CEO approval
Business Outlook

Pros

good company culture, flex working time

Cons

some meetings are not necessary

3.0
May 16, 2015
Recommend
CEO approval
Business Outlook

Pros

The work-at-home approach seems ideal. The permanent staff are very supportive and helpful. The company paid for gatherings to foster better personal connections.

Cons

They treat new hires a bit frivolously. After being told for six months that I was doing good work, I was laid off with about a week's notice. Within a month, three other employees were let go in the same fashion. While the company's online engagement process has attracted an exceptionally high initial participation level for their clients, the follow-up engagement levels drop dramatically (usually over 50%). If participants felt that the initial engagement was authentic, participation should rise not drop. This suggests some vulnerability in the company's business model.

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