Dysfunctional Senior Management - Manager Vancity Employee Review

2.0
Apr 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Generally good work life balance, benefits package and friendly work environment (if you are not part of the senior management poisonous environment). If you just want a paycheck, there are worse places.

Cons

Dysfunctional senior management team and toxic environment at the senior levels. Lots of senior management positions occupied by individuals with no relevant experience or technical expertise but have been promoted because their face (which more often than not is female) fits. Despite protestations to the contrary and frequent exhortations for honesty and transparency, there is a strong aversion to bad news (for example when things went wrong with the launch of the new banking system) and intolerance of views which are not aligned with the CEO's and her cabal of advisors. As a consequence, there is a religious cult like environment where only one version of the truth is tolerated. Proximity to and finding favor with the CEO and her close cabal of advisors is the key to progression and promotion. Leadership, management and technical competence or experience is not a requirement for the job (Q: which major financial institution in Canada has a CFO who is not a designated accountant and incredibly, does not even report into the CEO and therefore is not part of the executive team ?) It's an almost surreal situation whereby a great experiment is being conducted to see how many incompetent individuals can be put into senior positions before the business is run into the ground. The real unsung heroes in the organisation are the middle and lower management staff who run around like headless chickens trying to keep the ship afloat and trying not to implement the latest ill thought through initiative from the most recent senior management groupthink session without actually appearing to do so (Strategic 2020 Plan anyone ?). Staff morale is low and after several years of trying to get staff engagement levels up without success, senior management decided to do away with engagement surveys, dismissing them as not a useful tool for measuring engagement ! If you just want a paycheck every two weeks, there are worse places to be but be prepared to drink the Kool Aid, and lots of it. If you want to work somewhere where you get to grow and develop and are given opportunities based on merit and doing a job well, this is not the place.

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Vancity Response
8y
Thank you for sharing your thoughts. I’d like to address some of your feedback with a few facts. Through the CEO Townhall series that we launched this year, Tamara has met with more than 600 employees so far, with more to come this Fall. She’s also been available for 1-on-1 meetings. And speaking from personal experience, I can tell you that she is very open to different opinions. If you chose not to participate in one of the Town Hall meetings, I hope you participated in the employee engagement survey or one of the follow-up Yammer chats or town hall meetings. These are all avenues for you to share your feedback so that we can begin to address key issues. Finally, it’s true that it can be difficult to move up in organizations; that’s why Vancity has been trying to create different ways for staff to take on new challenges. I hope you’ve put up your hand for programs such as the Explorer Network and the expanded Leadership DME program.

Explore other reviews about Vancity

5.0
Jun 12, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice staff and training for early career

Cons

Non out of my minds

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Vancity Response
2y
Thanks for your review. At Vancity, we take pride in our friendly staff and the valuable learning and development opportunities we offer. Your feedback and kind words are much appreciated!
1.0
Aug 17, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As others have said, Vancity employs some of the best people. Everyday you will go to work with some of the most engaged, motivated, and brilliant people in the financial sector. They care about their work, their impact, and their legacy. However, these people all eventually burn out and move on to other places where their values and worth are going to be rewarded, because Vancity just isn't that place.

Cons

Glassdoor reviews are indicative of how many people at Vancity feels. For over a year between 2016 to 2017 a slew of honest and heartfelt reviews flooded the site. These reviews were often brutal in their assessments, and probably took courage for the employees to write. However, in the past month or so, there are suddenly multiple 5-star reviews with little content or message. Here's what's wrong: Yes, we had a brutal launch of the new banking software. It was not well-planned, despite having close to a decade to do it. It cost a lot of money. We employed and fired a bunch of people. We promoted folks who in hindsight probably should've stayed as call centre agents or analysts. We spread ourselves thin across multiple markets that we have no experience in. Everyday we come up with new phrases or acronyms. Yes, all that happened. But now let's move on from that. Has much changed in the past couple of months? No. What you have is a company in search of a new identity. The market conditions are changing, and so are people's habits and needs in financial institutions. This means that results are not coming through, and staff continues to see restructures and packages. We also still employ a number of consultants who are billing top rates everyday for barely any work. I feel that people who speak the truth are getting frustrated that their words don't register. There are a ton of people who want Vancity to do better, to become engaged, but they're not getting the opportunity to do so for fear of retribution. That's wrong, isn't it?

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Vancity Response
8y
Thank you for sharing your thoughts. Couldn't agree more with your suggestion to move on from the negativity, to focus on engagement of our staff who, by and large, want better things for Vancity. We have listened to the heartfelt feedback from our organization, and are committing to act upon it. I too hope we can listen to disenfranchised employees and motivate them to see ways out of the rut they feel that they are in. I truly believe there is much to motivate and excite people right now at Vancity, I think some of the 5 star reviewers you are a bit suspicious of, probably agree.
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