Pros
Very loyal and understanding member, especially after the October system outage. Majority of employees who care deeply about their members. Last remaining company to still offer a defined benefit pension plan, with decent health coverage and adequate compensation.
Cons
Ive held off from writing this review for over a year now, but can't keep this bottled up any longer. I'm sure this will resonate with a lot my fellow employees, so here goes: Our CEO is a visionary, but delegates decisions to a senior leader whose strategic ideas are too theoretical and lack any consideration on how to actually implement them. Try reading any of the long-winded documents written by our Strategy team. We have stopped listening years ago. Aside from a small handful of people leaders, there is very little respect for any of the current leadership. Several of the branch management are promoted because of who you know and most leaders seem to be out of step with one another. In recent years, we've been operating out of fear of speaking out against the norm, especially at the quarterly manager's meetings. Some of these “high performing leaders” do it at the expense of others, and lead simply by their titles. They would have a hard time asking anyone to listen or help them without those titles. I am a people leader and am embarrassed at how poor our managers have become! All decision making is slow and painful, with most decisions bottled-necked at the senior leadership level, who then ultimately defer to the CEO. So, I'm unsure what my director and VP does. My assessment after 10 years here is that we simply lack focus and execution now. Just look at the long list of unfinished projects and ideas generated by innovation teams and network explorer groups. Hundreds of employees have spent countless hours on proposals, which have ultimately led nowhere. We have also created a handful of entitled teams that have special work/projects, but have absolutely no output to show for. Some of these teams were temporary and disband after a few months, others are still exist and have more than enough resources who are practically doing nothing. Finally, the updated banking system is simply inadequate. It now takes more time for my branch staff to complete a transaction with our members and I understand there is exponentially more admin work for our back office staff. There was no accountability for the teams who were responsible for the business requirements and designing the system. In fact, I know that most were even rewarded with new roles and even promotions. Let's not get started on the extra hours we had to put in during the October outage. Again, no accountability whatsoever.
