Micro Management - Member Service Representative I (MSR I) Vancity Employee Review

3.0
Jun 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits and salary are good.

Cons

Used to be able to provide members and fellow staff and managers our best advice and use our judgement. Now we check off boxes and are overloaded everyday with new information and changes. I'm not an AI program I'm a human being providing face to face personal service. This will change. Hello AI.

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Vancity Response
1y
Thank you for your review. The benefits and salary are among the many great perks of working at Vancity. As a living-wage employer, we pride ourselves on offering competitive compensation and a comprehensive benefits package. We regret to hear about your negative experience. We value autonomy in our workplace and encourage our team members to exercise their judgment and discretion in their roles. We recognize the challenges that come with managing a high volume of information and navigating constant changes in this dynamic environment. Our goal is to cultivate a positive and empowering work environment for all staff. Your feedback is greatly appreciated as we continue to enhance our practices and build a workplace where our teams can thrive. Thank you once again for your review.

Explore other reviews about Vancity

5.0
Jun 12, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice staff and training for early career

Cons

Non out of my minds

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Vancity Response
2y
Thanks for your review. At Vancity, we take pride in our friendly staff and the valuable learning and development opportunities we offer. Your feedback and kind words are much appreciated!
1.0
Aug 17, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As others have said, Vancity employs some of the best people. Everyday you will go to work with some of the most engaged, motivated, and brilliant people in the financial sector. They care about their work, their impact, and their legacy. However, these people all eventually burn out and move on to other places where their values and worth are going to be rewarded, because Vancity just isn't that place.

Cons

Glassdoor reviews are indicative of how many people at Vancity feels. For over a year between 2016 to 2017 a slew of honest and heartfelt reviews flooded the site. These reviews were often brutal in their assessments, and probably took courage for the employees to write. However, in the past month or so, there are suddenly multiple 5-star reviews with little content or message. Here's what's wrong: Yes, we had a brutal launch of the new banking software. It was not well-planned, despite having close to a decade to do it. It cost a lot of money. We employed and fired a bunch of people. We promoted folks who in hindsight probably should've stayed as call centre agents or analysts. We spread ourselves thin across multiple markets that we have no experience in. Everyday we come up with new phrases or acronyms. Yes, all that happened. But now let's move on from that. Has much changed in the past couple of months? No. What you have is a company in search of a new identity. The market conditions are changing, and so are people's habits and needs in financial institutions. This means that results are not coming through, and staff continues to see restructures and packages. We also still employ a number of consultants who are billing top rates everyday for barely any work. I feel that people who speak the truth are getting frustrated that their words don't register. There are a ton of people who want Vancity to do better, to become engaged, but they're not getting the opportunity to do so for fear of retribution. That's wrong, isn't it?

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Vancity Response
8y
Thank you for sharing your thoughts. Couldn't agree more with your suggestion to move on from the negativity, to focus on engagement of our staff who, by and large, want better things for Vancity. We have listened to the heartfelt feedback from our organization, and are committing to act upon it. I too hope we can listen to disenfranchised employees and motivate them to see ways out of the rut they feel that they are in. I truly believe there is much to motivate and excite people right now at Vancity, I think some of the 5 star reviewers you are a bit suspicious of, probably agree.
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