Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Vancity

      Engaged Employer

      Vancity reviews

      Good company but Retail Banking can be toxic due to some bad Asst Branch managers. - Financial Service Representative (FSR) Vancity Employee Review

      3.0
      May 24, 2025
      Financial service representative (fsr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay package , $25 / hr for bank teller is good. 35hr a week, 1.3hr break , option to Early day / Late start one day in a week Supportive team Transparency in salary across departments.

      Cons

      Pressure to handle clients at front line to reduce their wait time, regardless of how busy you are or some rest you need. Sales pressure at front line from ABM Weekly coaching sessions for front line and lenders which is not required that frequent Favouritism among retail staff. Rules doesn't matter for your promotion. Worst ATM's UI, confusing to use and mostly broken

      avatar
      Vancity Response
      1y
      Thank you for leaving such a detailed review. We sincerely appreciate the time you've taken to share your thoughts. The comprehensive pay and benefits package, work-life balance, supportive team environment, and salary transparency are all important aspects of Vancity, and we're glad to hear these resonated with you! We want you to know we've heard all the concerns you've outlined, and we don't take them lightly. We recognize the importance of focusing fully on one member at a time and not rushing, to ensure we are providing high-quality service to our membership. Additionally, we aim to prioritize the well-being of our members, their communities, and our employees in everything we do. Our solutions should genuinely help members without ever sacrificing well-being for sales targets. We regret to hear that you've witnessed favouritism and the various pressures you've faced, whether from management, long wait times, or sales targets. We recognize how challenging this must have been, and we apologize for falling short of our goal to create an inclusive, supportive environment. Regarding product offerings, we continuously evaluate our products and services to meet member needs while staying competitive in today's market. We appreciate your perspective on this, as we work to serve a diverse group of members. Please know we've noted all your feedback, including your thoughts on weekly coaching sessions, rotating ABMs, and other operational aspects. There are multiple avenues available if you'd like to share more details about your branch experience, including speaking with senior management, HR representatives, or your union representative (if applicable). Thanks again for taking the time to share this honest feedback. Input like yours helps identify exactly where we need to improve, and we're committed to making Vancity better for both members and staff!

      Explore other reviews about Vancity

      5.0
      Jun 12, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice staff and training for early career

      Cons

      Non out of my minds

      avatar
      Vancity Response
      2y
      Thanks for your review. At Vancity, we take pride in our friendly staff and the valuable learning and development opportunities we offer. Your feedback and kind words are much appreciated!
      1.0
      Aug 17, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As others have said, Vancity employs some of the best people. Everyday you will go to work with some of the most engaged, motivated, and brilliant people in the financial sector. They care about their work, their impact, and their legacy. However, these people all eventually burn out and move on to other places where their values and worth are going to be rewarded, because Vancity just isn't that place.

      Cons

      Glassdoor reviews are indicative of how many people at Vancity feels. For over a year between 2016 to 2017 a slew of honest and heartfelt reviews flooded the site. These reviews were often brutal in their assessments, and probably took courage for the employees to write. However, in the past month or so, there are suddenly multiple 5-star reviews with little content or message. Here's what's wrong: Yes, we had a brutal launch of the new banking software. It was not well-planned, despite having close to a decade to do it. It cost a lot of money. We employed and fired a bunch of people. We promoted folks who in hindsight probably should've stayed as call centre agents or analysts. We spread ourselves thin across multiple markets that we have no experience in. Everyday we come up with new phrases or acronyms. Yes, all that happened. But now let's move on from that. Has much changed in the past couple of months? No. What you have is a company in search of a new identity. The market conditions are changing, and so are people's habits and needs in financial institutions. This means that results are not coming through, and staff continues to see restructures and packages. We also still employ a number of consultants who are billing top rates everyday for barely any work. I feel that people who speak the truth are getting frustrated that their words don't register. There are a ton of people who want Vancity to do better, to become engaged, but they're not getting the opportunity to do so for fear of retribution. That's wrong, isn't it?

      37
      avatar
      Vancity Response
      8y
      Thank you for sharing your thoughts. Couldn't agree more with your suggestion to move on from the negativity, to focus on engagement of our staff who, by and large, want better things for Vancity. We have listened to the heartfelt feedback from our organization, and are committing to act upon it. I too hope we can listen to disenfranchised employees and motivate them to see ways out of the rut they feel that they are in. I truly believe there is much to motivate and excite people right now at Vancity, I think some of the 5 star reviewers you are a bit suspicious of, probably agree.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Vancity jobs | Vancity salaries | Vancity benefits | Vancity interviews
      Vancity reviewsVancity Financial Service Representative (FSR) reviewsVancity review