Gartner reviews

3.8

70% would recommend to a friend

(9,356 total reviews)
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Gene Hall

77% approve of CEO

54% positive business outlook

Gartner has an employee rating of 3.8 out of 5 stars, based on 9,356 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gartner employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Jun 10, 2016
Recommend
CEO approval
Business Outlook

Pros

When I first started everyone was focused on helping each other be successful, people cared about the company, about ensuring their managers were successful and focused on client success. The compensation plan was average, however, if you exceeded your goals the incentive trips were incredible and the company celebrated success. Plus you had the opportunity to earn uncapped commissions. There was a National sales meeting where training and people development and celebration of success was embraced. We tried to be truly strategic in nature.

Cons

Now it's all about monthly attainment and focusing on the transaction rather than the client outcomes. The incentive trip used to be global for all teams around the world, now it is regional (cost measure), the amount of time has also been cut. The mandate is to be a trusted advisor to the client base by 20/20, however it is difficult to be a strategic partner when you focus your efforts on the transaction. The shift has moved from an annual quota to monthly, it seems like the company is emulating the large software vendors. The managers are becoming younger and younger truly are focused on tasks and micromanagement as are of the sales role has moved to predictive analytics. If you don't follow the the outlined steps then you are doomed. Hence the managers are not sales leaders and coaches who inspire, rather they focus on activities that are stated to drive results and become task masters. Not the company I started with nor loved when I was there.

2.0
Dec 23, 2019
Recommend
CEO approval
Business Outlook

Pros

- Great training. They really invest in their people upfront - Interesting and sometimes valuable product that gets you in front of C-Level - Really great name to have on resume - Amazing incentives (Winners Circle, Q1 Bonus, Regional contests) - You will learn a lot!

Cons

- Pay and benefits is not competitive - Value for price is a challenge as prices increase significantly. Team solutions for HT products make it very hard to sell in regional sales models - The micromanaging is the absolute worst I have ever experienced. Be ready for phone calls, texts, and emails at all hours of the day, weekends, vacations, etc. And you are expected to answer! - What culture? - Poor management. And when you tell Senior Management, they don't seem to care. When you talk to HR about it, they tell the management what was said which puts a target on your back - When you tell HR issues, it is not confidential (they say it is, but my & teams experienced otherwise) - Very hostile environment and toxic culture - We should not be competing with each other for business - Shady other teams who will intentionally make you lose business while they gain it. WIll talk to your clients behind your back to make their portion of the contracts bigger while you lose $$ - A aggressive sales style is not how you win business. We can follow up and do our job but the expectation to harass our clients/prospects incessantly is ridiculous and not productive - Gartner doesn't practice what it preaches - You really need a CRM, especially with this regional model and SO many sales reps calling into the same account - Not realistic to close a big deal every month (given the pricing and strategic sales model) so management needs to give people time to do it instead of having a gun pointed to their head and putting them on a plan so quickly - Senior level management won't get involved in deals (unless it is in the millions) - Micromanaging is disguised as coaching. They are not the same! Maybe if the managers didn't spend their days on so many admin tasks, they could get in the field and actually coach! - Be prepared for 20% sales, 80% admin work. Too many internal meetings and admin work

2.0
Jun 16, 2016
Recommend
CEO approval
Business Outlook

Pros

The team that you work in is super friendly and willing to help you succeed. The base pay is quite good depending on your experience and previous industry experience. Gartner is also leanet with their expenses and discount policies. Gartner is a well respected company in the US - NOT CANADA. Best training experience

Cons

Alot to list. First off the reviews below are mostly fake or created by Gartner's management. The longevity of each rep is under 3 years, so that tells you about the career advancement. The main issue with the sales org is that Gartner is over priced and the value is certainly watered down. If you're joining the Canada team make sure you stay in the end user segment. This is because all large technology companies are based in the US and the subs dont have local decision making. In addition, remember that you're not selling consulting - nothing is promised to the customer. So you're selling advice at best. Even in the end user segment, customers now rely more on social networking and references for best practices.

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